gone with it are telegraph operators是倒装吗_百度知道
gone with it are telegraph operators是倒装吗
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Train passengers will automatically be offered the cheapest tickets for their journeys, potentially saving hundreds on travel, after the Government intervened following a Daily Telegraph investigation into rip-off fares.
Rail operators have been told by ministers that they must tell commuters and travellers that they could make huge savings if they use a ticket office rather than a self-service machine.
The intervention comes after an investigation by this newspaper which found that self-service machines — which are used to purchase almost a quarter of all tickets sold annually — offer wildly different fares making some journeys ?100 more expensive.
The disclosures prompted Claire Perry, the rail minister, to call an urgent summit of railway chiefs which led them to agree to the creation of the country’s first rail fare code of conduct.
From March, all self-service ticket machines will be required to tell customers if there is a potential cheaper fare available and direct them to a ticket office.
The code, which will be overseen by the Office of Rail Regulation, is designed to eliminate the inconsistencies between ticket offices and machines in stations.
The Telegraph investigation discovered that many machines promote expensive fares, bury cheaper options and do not apply discounts for groups or families.
Ultimately the new code will require rail companies to promote all of their available fares on self-service machines.
Ministers warned that rail companies will face heavy sanctions if they fail to comply with the code.
Miss Perry said: “I am absolutely determined that passengers should get the best possible deal for every journey. There is no excuse for poor quality information, restricted ticket choice or confusing screen directions at ticket machines.
“I welcome the fact that the industry has responded to the challenge with some positive actions which will be rolled out by next March. However one summit is not the end of our discussions. I will be closely monitoring progress and I will not hesitate to hold the industry to account if improvements are not made.”
The news will come as a welcome relief to passengers following a dismal month for the rail industry which included chaos on the network over the Christmas holidays and outcry over the bonuses and salaries awarded to railway executives.
However, the new rules will do little to allay the concerns of regular commuters returning to work after their holidays who will see the overall cost of their train fares rise by 2.2 per cent from Friday, with an increase of up to 2.5 per cent for season tickets.
In October the Daily Telegraph disclosed that rail passengers are routinely being denied the cheapest fares when they buy tickets at stations.
Customers buying from a machine can pay more than ?200 when a ticket for the same destination can be found elsewhere at the station for more than ?100 cheaper.
For example, at machines run by train company Northern Rail in Leeds, passengers buying a First-Class Anytime Return to Birmingham were charged ?271.
Only feet away, an East Coast trains machine offered the same journey using a First-Class Off-peak Return for ?145.70.
This type of ticket is not available for customers using Northern Rail’s machines, which means that some passengers might not be aware that they could save ?125.30 by travelling off-peak.
The investigation also found that that many machines currently promote expensive fares, bury cheaper options and do not apply discounts for groups or families.
Ministers want the train companies to begin overhauling their fares database to ensure that ticket machines automatically direct passengers to the cheapest possible ticket.
However, as a stop-gap measure, the companies will be forced from March 2015 to label all machines with warnings that passengers could be getting cheaper tickets from manned offices.
The current ticketing database contains thousands of different fare combinations.
Since privatisation, competing rail firms rushed to introduce promotional fares and helped to create a system which experts have warned is inefficient and confusing for passengers.
Because of the size and complexity of the database, ticket machines are unable to display real-time information or sell advance fares, potentially saving customers hundreds of pounds.
The Government will work over the coming years to ensure that automatic machines in future display real-time information, ministers said.
Michael Roberts, head of the Rail Delivery Group which speaks for the railway industry, said: “While industry research shows the vast majority of customers find the correct fare using ticket machines, we know there is more we can do to make them better.
“With more and more people buying from ticket machines, we are already working on a range of improvements. Planned changes include better information on the range of tickets offered by machines, new products and improving the clarity of on-screen information.”
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