chunghwa telecom是什么意思
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chunghwa telecom是什么意思
chunghwa telecom是什么意思
中华电信例句:1.Is chunghwa telecom a privatized company or a state-owned enterprise. 中华电信究竟是民营化的公司还是国有企业. 2.Life cycle and survival analysis of mobile ring back tones-the case ofchunghwa telecom. 行动来电答铃服务之生命周期与存活分析-以中华电信为例. 3.In its latest tv advertisement, chunghwa telecom welcomes its customers tothe "era of light". 在其最新的电视广告中,台湾的中华电信（chunghwa telecom）热烈宣称：欢迎顾客进入“光世代”.中国 | 领英Consumer Council
Press Releases
Consumers Being Charged More For Telecom Bills To Comply With
Cut-Off Date - CHOICE # 434 (December 14, 2012)
Consumers should be wary of how the final payment of their
telecommunication plan is calculated when they choose a plan,
especially if the cut-off date for payment does not fall on the
contract end date, they may have to pay extra charges for the final
At present, some service providers will extend the service to
align with the billing cycle if the last cut-off date does not fall
on the contract end date. In that case, consumers are required to
pay for the service beyond the contract period, which incurred
additional and unnecessary expenses, in particular to those who had
already subscribed to a new plan with another company.
Such unfair practices have become a source of complaint. The
Office of the Communications Authority received 34 complaints
related to the paying of a monthly bill when the cut-off date does
not coincide with the contract end date in 2011, the figure more
than doubled the 16 cases received in 2010.
Price disputes also constitute a significant portion of complaints
lodged with the Council, out of the 6,296 cases on mobile phone
service, data plans, fixed line phone service, residential
broadband as well as pay television received till November in 2012,
about 40% (2,731) belong to category of price dispute.
To study the practices of the industry, the Consumer Council has
surveyed 10 local telecommunication and pay TV service providers
with regard to how they fixed the cut-off date for payment, and how
the final bill payment was calculated for 4 types of fixed period
service plans: mobile voice and data, residential fixed line,
residential broadband and pay television.
The study revealed that the cut-off date for payment does not
necessarily correlate with the date consumer signed up the contract
or the date of service commencement.
Of the 10 companies surveyed, 6 service providers would preset a
cut-off date or dates for the billing cycle, while the remaining 4
would either fix the first day of the service commitment period,
one day prior to or same day as the service commencement date, as
cut-off date for the next billing cycle.
However, not every customer was well informed about the cut-off
date when they signed up for the plan.
Only 4 out of the 10 service providers surveyed would list the
cut-off date in the service contract. For the remaining service
providers, the cut-off date was listed either in the service
confirmation letter, billing statement, or in renewal contract for
specific mobile voice and data service.
Besides, the study found that most of the service plans on
residential telephone, pay television and residential broadband
have the contract end date in line with the last payment's cut-off
date, if not, the last payment will be calculated on a pro rata
However, the study also revealed that 1 residential broadband and
6 mobile voice and data service providers would extend the service
for subscribers until the next cut-off date for the final payment,
so that the final payment covers the extended service beyond the
contract period.
Of the 6 companies which charged for service extension, only 1
service provider allowed their users to apply for no extension,
subscribers of the remaining 5 service providers would have no
choice but to pay for the extended period.
These 6 service operators said customers were informed of the
calculation method for the last bill payment either in the contract
or by way of verbal explanation, or both when they signed the
Given that some service providers may delineate different
arrangement and calculation method for the final bill payment due
to operational reasons, the Consumer Council is of the view that
such practices cannot be fully justified even when the consumers
were duly informed in advance. The Consumer Council suggests that
service operators should adopt fair and reasonable arrangements for
the final payment.
Service providers are advised to align the cut-off date with the
contract end date, so that consumers are only required to pay for
the service within the contract period. And if there is a
discrepancy between the billing cycle and the contract period, the
last bill payment should be charged on a pro rata basis.
To avoid confusion and disputes, service providers should provide
consumers with adequate and clear information, including payment
calculation method. They have the responsibility to clarify the
main points to the consumers, enabling them to make informed
choices before signing the contract.
Consumers should read and ask for the details in contract terms
like service payment, end date of the contract, billing cycle as
well as the length of the required period for advance notice of
termination before renew or subscribe to a plan. The best way to
avoid paying extra charges is to request aligning the contract end
date with the billing cycle.
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